Recent Posts

Why Choose a SERVPRO Professional?

7/20/2018 (Permalink)

Why SERVPRO Why Choose a SERVPRO Professional? SERVPRO of Montgomery County is a locally owned and operated restoration company with over 50 years of experience.

We understand you have the choice in deciding which restoration company you want when disaster strikes. When you are dealing with water damage, immediate action is crucial. SERVPRO of Montgomery County responds immediately and uses advanced equipment and techniques to remove the water quickly. We closely monitor and document the drying process to verify your property is dried properly and thoroughly.

We’re Faster to Any Size Disaster

SERVPRO of Montgomery County is dedicated to responding immediately to water emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

We're Highly Trained Water Damage Specialists

SERVPRO specializes in water damage restoration, the cornerstone of our business. We have extensive water damage restoration training with an emphasis on monitoring and documenting the drying process until completion.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

We Use Advanced Water Restoration Equipment and Techniques

Our advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belongings. We finish the job with professional deodorization and sanitizing agents for your comfort and safety.

When disaster strikes your home or business, get the professionals. Call SERVPRO of Montgomery County today. 

The 3 Types of Contaminated Water

7/17/2018 (Permalink)

Storm Damage The 3 Types of Contaminated Water Call SERVPRO of Montgomery County 24/7 if you come in contact with contaminated water.

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet is the most common. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth. This category cleanup require specialized hazmat suits and total demolition of all affected materials. 

24/7 Emergency Service

Sewage backup should be considered an emergency and dealt with as quickly as possible. We are the water and storm damage restoration specialists with specific training and expertise to safely restore your home or business.

Prepare For a Wildfire

7/16/2018 (Permalink)

Fire Damage Prepare For a Wildfire Photograph from the 2016 Gatlinburg Wildfires.

More and more people are making their homes in woodland settings — in or near forests, rural areas or remote mountain sites. There homeowners enjoy the beauty of the environment but face the very real danger of wildfire. Follow the steps listed below to protect your family, home and property.

Prepare Your Home For A Wildfire

It is recommended that you create a 30-100 foot safety zone around your home. Within this area, you can take steps to reduce potential exposure to flames and radiant heat. Homes built in pine forests should have a minimum safety zone of 100 feet. If your home sits on a steep slope, standard protective measures may not suffice. Contact your local fire department or forestry office for additional information.

  • Rake leaves, dead limbs and twigs, and clear out all flammable vegetation
  • Remove leaves and rubbish from under structures
  • Thin a 15-foot space between tree crowns, and remove limbs within 15 feet of the ground
  • Remove dead branches that extend over the roof
  • Prune tree branches and shrubs within 15 feet of a stovepipe or chimney outlet
  • Ask the power company to clear branches from power lines
  • Remove vines from the walls of the home
  • Mow grass regularly
  • Clear a 10-foot area around propane tanks and the barbecue
  • Place a screen over the barbecue grill—use nonflammable material with mesh no coarser than one quarter inch
  • Regularly dispose of newspapers and rubbish at an approved site and follow local burning regulations
  • Place stove, fireplace and grill ashes in a metal bucket, soak in water for 2 days; then bury the cold ashes in mineral soil
  • Store gasoline, oily rags and other flammable materials in approved safety cans, and place the cans in a safe location away from the base of buildings
  • Review your homeowner's insurance policy and also prepare/update a list of your home's contents

Always prepare for the unexpected. If disaster does strikes, give SERVPRO of Montgomery County a call at 931-645-1285 or visit our website at

What Is An ERP?

7/10/2018 (Permalink)

General What Is An ERP? Need help? Give us a call at 931-449-3079.

ERP, or Emergency Ready Profile, is a start up approach that provides the critical information needed for your business. It is designed to serve as a quick reference of important building and contact information with no cost to you. By developing a SERVPRO Emergency Ready Profile for your business, you minimize business downtime by having an immediate plan of action in the event disaster strikes. SERVPRO's desire is to help you be "Ready for whatever happens."

Getting Started with the Emergency READY Program

  • STEP 1: Visit Register for an account using your email address as your username and choose a password.
  • STEP 2: Choose your preferred SERVPRO Franchise Representative to contact in the event your home or business experiences water, fire, mold or other type of damage.
  • STEP 3: Begin creating ERPs for all of your properties.
  • STEP 4: Download the SERVPRO Ready Plan Application on your iPhone, tablet, Android or Blackberry device from the respective App Store.
  • STEP 5: Launch the Ready Plan App and sign in using the same username and password from STEP 1.

At this point, it may take a few minutes for the data to sync. All of your ERP information will appear on your tablet or mobile device. You can now access and manage ERP information from your computer, tablet or Smartphone.

For more information on scheduling an ERP give us a call today at (931) 449-3079. 

2018 SERVPRO Franchise Of The Year

7/2/2018 (Permalink)

General 2018 SERVPRO Franchise Of The Year Team Nicholson at the 2018 SERVPRO convention in Orlando, FL.

It's a great day at SERVPRO! This past week at the 49th annual SERVPRO convention in Orlando, FL, SERVPRO of Montgomery County was awarded SERVPRO's highest distinction, the franchise of the year. We are proud to serve our community and make it "Like it never even happened" every single day. Thank you to the men and women who allow us to serve them. We will continue to give you our best every single time. For more information on SERVPRO of Montgomery County's award-winning service or to get a quote, give us a call at (931) 645-1285 or visit our website at

Pictured: (left to right)

Josh Hyatt (Office Manager), Billy Morrison (General Manager), Leo Millan (Business Development Manager), Brent Nicholson (Owner), Josh Marazzito (Sales & Marketing Manager), Jeff Williams (Operations Manager), Thomas Durrett (Sales & Marketing Manager). 

Ways to Protect Your Home During Summer Storms

6/27/2018 (Permalink)

Storm Damage Ways to Protect Your Home During Summer Storms Give SERVPRO of Montgomery County a call for all your storm-related needs at 931-645-1285.

Q: I know hurricane season starts in June. What should I do to protect my home from storms this summer?

A: This is a question we get a lot during the summer months and is the perfect time to start preparing. Hurricane season runs from June to November. While hurricanes are not typical in Tennessee, it is also prime time for tornadoes, rainstorms, and lightning strikes. The following steps can help you be prepared before a weather emergency strikes.

  1. Update your home inventory

Smartphones make gathering information easier than ever (many insurance companies have home inventory apps). Take photos of your rooms, closets, attic, crawlspace, and backyard. Open drawers and cupboards to photograph everything. Keep photos and receipts handy that way you can provide the file to your insurer immediately after the disaster.

  1. Make sure you have the right insurance

Many homeowners don’t know what is or isn’t covered in their policy. Let your insurer know if you’ve made any major home improvements, it usually doesn’t cost much to add extra coverage. For example, most homeowner’s policies in Montgomery County don’t cover sewage and drain backups, which can be very expensive out of pocket. Check today if your insurance provider sells storm or flood coverage!

  1. Take the necessary precautions to protect your home

This is a great time to trim the trees, inspect the roof and gutters, and reseal the windows. Before a storm, secure any outside furniture and other items that could become projectiles. Ask your insurer about steps you can take to attain an insurance discount, like installing storm shutters, using certain roofing materials, or using a backup generator.

  1. Sign up for weather alerts and put together an emergency kit

Stock up on water and nonperishable foods, don’t forget your pets and medications, and have a portable radio and batteries for a flashlight. Sign up for weather alerts so you’ll have some time to prepare. Many local weather channels have mobile apps that provide alerts from the national weather service, safety reminders and tips and emergency checklists.

When disaster strikes, SERVPRO of Montgomery County will be there to make it “Like it never even happened.” Give us a call today at (931) 645-1285.

Insurance Claim Tips for Mold Damage

6/25/2018 (Permalink)

Mold Remediation Insurance Claim Tips for Mold Damage Check with your insurance provider to see if mold damage to your home or business is covered, then give SERVPRO of Montgomery County a call!

Mold can cause serious illness and property damage if not treated immediately and properly. Check out the tips below on how to properly file an insurance claim and how to prepare before a cleanup crew arrives.


Follow the phone call with a fax, email, or letter. Make sure to put everything in writing. During a flood or pipe burst, getting a remediation team in within 48 hours to begin the drying process is critical to containing mold growth. Ask for and keep business cards from everyone involved in your claim to keep track of names, companies, phone numbers, addresses, and job titles.


If you don’t have a complete copy of your policy, get one from your insurance agent. Review the coverages you have, the policy limits for each coverage, and the effective dates of the policy. Review the fine print of the policy which shows what’s insured, what’s excluded, and what you have to do to prove your claim.


Take any necessary emergency measures to protect the building and personal property from further damage. DO NOT throw anything away until you have permission from your insurance company and its documented. If there is roof damage to your building, you may need to hire a professional to tarp or tent the building to protect against bad weather.


It is important to document the source and extent of water intrusion, and visible mold contamination. Seal and save contaminated items. In a dispute with your insurer over whether any particular belonging is contaminated, the item may need to be tested by a remediation specialist. Don’t throw away any items until issues are resolved.

SERVPRO of Montgomery County is an IICRC Certified Firm with certification in:

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • ECTP - Employee Certification Training Program
  • FCT - Floor Care (Hard Surfaces) Technician
  • HST - Health and Safety Technician
  • OCT - Odor Control Technician
  • RRT - Carpet Repair & Reinstallation Technician
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician 

For more tips check out our website at http://www.SERVPROmontgomerycounty.comor give us a call 24/7 at 931-645-1285.

SERVPRO’s Commercial Restoration Services

6/22/2018 (Permalink)

Commercial SERVPRO’s Commercial Restoration Services SERVPRO of Montgomery County can get your home or business back to preloss condition. Give us a call today at (931) 645-1285.

When your home or business has been damaged by fire, water, or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps to prevent additional damage and boarding up to secure the building and remove water and debris.

After protecting and securing the structure, professionals at SERVPRO of Montgomery County can begin the restoration process. Your home or business may need reconstruction work to get your property back to its preloss condition.

The professionals at SERVPRO of Montgomery County can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

SERVPRO of Montgomery County can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

  • Board Up
  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Electronics Restoration
  • Fine Art Restoration
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • HVAC Services
  • Linoleum Floor Repair
  • Marble Floor Repair
  • Move Out
  • Painting
  • Plumbing
  • Portable Power
  • Roof Tarp
  • Roofing Services
  • Scalable Resources
  • Temporary Fencing
  • Temporary Warehouse Space
  • Tile Floor Repair
  • Tree Removal

To learn more about SERVPRO of Montgomery County’s commercial services, visit our website at

Home Restoration After A Fire

6/20/2018 (Permalink)

Fire Damage Home Restoration After A Fire Hire IICRC certified professionals like SERVPRO of Montgomery County for your fire restoration needs.

When the firefighters leave a fire, it might seem like everything is safe. However, if a restoration company doesn't clear the smoke damage, your home may never get back to its fighting shape. The principles of fire damage restoration seem simple but fixingfire damage requires a significant amount of experience and power. For this reason, homeowners should never attempt a fire cleanup by themselves.

Why Fire Cleanup Experts Should Take Care of Your Fire Damage

In almost all cases, it is the fire that acts as the immediate danger. Once the fire has stopped, the fire damage and smoke damage that it leaves behind will negatively affect your home or business. Ash and smoke damage, if it does not get treated, will cause extensive corrosion from fire in home or fire in business, discoloration, and even a bothersome smoke smell. Fire damage restoration experts who take care of soot damage and commercial fire damage can put a stop to these things before it becomes a problem. But the fire cleanup experts can only take care of the board up, smoke smell, and soot damage if they get contacted as soon as possible. While many companies claim that they can do board up and smoke smell services, as well as fix damage from fire in home and fire in business, you should only contact commercial fire damage experts who have the proper training and credentials. In this case, you should consider companies that have received credentials from the Institute of Inspection Cleaning and Restoration Certification. This oversight agency requires every registrant to undergo coursework before they get certified. This certification serves as a symbol of excellence. Any restoration company that receives certification from the IICRC can provide you and your family with excellent fire damage restoration services.

Get Certified Experts to Do The Job

IIRC certified professionals can clean soot damage and fire damage and restore any of your items that got ruined by fire in home or fire in business. However, you have to bring these things in before the smoke damage renders them useless. Ash discolors most surfaces in your home. Plastic and other types of items that were close to the fire damage will get melted within minutes of the fire starting, while fiberglass and appliances will get discolored within hours after a fire. At this time, your metals might get tarnished by fire in home or fire in business. Soot damage may also cause your walls, clothing, and upholstery to get discolored. You may also need to replace or refinish any wood or vinyl that you have in your home. While you're going through your fire damaged items, you should also board up your home.

The Importance of Getting Experts To Do The Job

If you don't hire a restoration company to clean commercial fire damage and board up any windows, your fire damage restoration costs will go up exponentially after a couple of weeks. You may need to replace metals; your carpet may get discolored from commercial fire damage. Your glass items may also need to get replaced because they were etched due to the fire. At this time, the smoke smell may cause problems for the fire cleanup efforts. Ash contains acid, so you don't want to wait to hire a restoration company. If you hesitate to hire local fire cleanup experts, it could cause trouble for a lot of people.

When the professionals come onto the scene of a former fire, they will look at all the affected items and find the source of the fire smell. Professionals will always thoroughly clean any damage from the fire, such as ash and soot. Ash can get distributed throughout a building after a fire, so almost everything will need to get restored. The restoration experts will determine what can and can't be salvaged. They will also remove residue that coats all of your critical surfaces. Restorers will also look for the source of the fire smell and use detergents to neutralize the odors. Once restorers treat the affected materials, they will seal them to prevent any odors from getting into the air.

To learn more about SERVPRO of Montgomery County’s fire restoration process check out our website at

Step-By-Step Lightening Preparation

6/18/2018 (Permalink)

Storm Damage Step-By-Step Lightening Preparation Keep your family safe during storm season.

Lightning causes around 31 deaths in the U.S. annually (based on statistics from 2006-2017). Nationally, lightning ranks second only to flash floods in weather-related deaths.  Lightning is the most frequent important weather threat to personal safety during the thunderstorm season. Unfortunately, Tennessee has observed several lightening facilities and injuries. Why? The main reason is that people stay outside too long as thunderstorms approach or form nearby.  During the early part of the thunderstorm season, for example May and June, "dry" thunderstorms are quite common. With these types of thunderstorms, little or no precipitation reaches the ground and, as a result, people are less likely to seek shelter.  Click below for statistics on lightning events (resulting in property or crop damage, injuries or fatalities) by month and by hour. Whilemost lightning casualties occur at the beginning of an approaching storm, a significant number of lightning deaths occur after the thunderstorm has passed.  If thunder is heard, then the storm is close enough for a lightning strike.  DO NOT wait for the rain to start before seeking shelter, and do not leave shelter just because the rain has ended.Did you know?

  • The air near a lightning strike is heated to 50,000 ° F, that is hotter than the surface of the sun!
  • The average flash could light a 100-watt light bulb for more than 3 months.
  • Lightning occurs with all thunderstorms.

It's not raining, is there still danger from being struck by lightning?  YES!  Lightning often strikes outside of the heavy rain area and may occur as far as 10 miles away from any rainfall.Will the rubber soles of my shoes or tires on my car protect me from being struck? NO! However, the steel frame of a hard-topped car provides increased protection if you are not touching metal.  Although you may be injured if lightning strikes your car, you are much safer inside the car than outside. To roughly estimate the distance in miles between you and the lightning flash, count the seconds between the lightning and the thunder and divide by 5. When skies darken, or thunderstorms are forecast look and listen for increasing wind, flashes of lightning, sound of thunder, and static on your am radio.  While no place is safe from lightning, some places are much safer than others. 

Where you can go…

  1. Get inside a house or large shelter
  2. Do not use a corded telephone during a thunderstorm.  Only use cordless or wireless phones instead.
  3. Remain clear of tall, isolated trees and telephone poles.
  4. Stay away from wire fences, clotheslines or metal pipes and rails.
  5. If you are caught outside, away from shelter, you need to get to a place of safety as quickly as possible.
  6. Wait 30 minutes after you hear the last rumble of thunder before going outside.

            What you can do...

  • Watch for signs of an approaching thunderstorm
  • Postpone outdoor activities if thunderstorms are imminent.  This is your best way to avoid being caught in a dangerous situation
  • REMEMBER if you can hear thunder, you are close enough to a storm to be struck by lightning
  • If possible, move to a sturdy building or hard top automobile
  • If safe shelter is not available, find a low spot away from trees, fences, and poles
  • If boating or swimming, get out of boats and away from the water, get to land and find shelter immediately